Privacy Policy

Last updated: January 2024

At Blaze Flare Quantor Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Identification documents as required by law
• Reservation and stay preferences
• Special requests and accessibility needs

Automatic Information

• Website usage data and cookies
• IP address and browser information
• Location data when permitted
• Security camera footage in public areas

How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate about your stay and respond to inquiries
• Process payments and maintain financial records
• Comply with legal and regulatory requirements
• Improve our services and guest experience
• Send marketing communications (with your consent)
• Ensure security and safety of guests and staff

Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist with operations
• Payment Processors: To process transactions securely
• Legal Authorities: When required by law or regulation
• Emergency Services: In case of health or safety emergencies
• Business Partners: With your explicit consent only

We never sell your personal information to third parties.

Data Security

We implement comprehensive security measures including:

Your Rights

Under Canadian privacy laws, you have the right to:

Cookies and Website Data

Our website uses cookies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage patterns
• Marketing Cookies: For personalized advertising (with consent)
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary for:

• Providing services and maintaining guest records
• Legal and regulatory compliance requirements
• Resolving disputes and enforcing agreements
• Legitimate business interests

Typically, guest information is retained for 7 years after your last stay, unless longer retention is required by law.

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices at the hotel reception